Frequently Asked Questions

Boston Upholstery Design packs an order within 1–2 business days and the carrier takes 3–7 more, so most parcels land 4–9 business days after ordering, with the tracking number emailed as the label scans.

Orders of $25.00 or more ship free inside the United States; under that, Boston Upholstery Design charges a flat $3.99.

Boston Upholstery Design ships to United States addresses only at present.

Orders placed on this site are shipped by Boston Upholstery Design rather than held at the counter, so to buy in person come to 99 Bussey St, Dedham, MA 02026, United States during Mon–Fri: 8:00 AM–6:00 PM | Sat: 9:00 AM–3:00 PM | Closed Sun.

Boston Upholstery Design takes card payments at checkout, alongside Afterpay, Klarna and WeChat Pay, on a form that belongs to the payment provider rather than to this website.

Yes, as long as the item is unused and in its original packaging, within 30 days of delivery — and where Boston Upholstery Design made the mistake, the return postage is ours. The Boston Upholstery Design conditions are set out in full on the Refund and Returns Policy page.

Boston Upholstery Design issues the refund within 5-7 business days of the return arriving, and your bank usually adds a day or two on top.

Yes, provided Boston Upholstery Design has not picked the order yet, which in practice means within about twelve hours on a business day; after that it becomes a return.

Boston Upholstery Design never receives a full card number: payment is taken on the provider’s own PCI DSS compliant form.

Email [email protected] and Boston Upholstery Design will reply within 1 business day, or call (617) 818-1510 during shop hours.

Boston Upholstery Design Inc
99 Bussey St, Dedham, MA 02026, United States
Phone: (617) 818-1510
Email: [email protected]
Hours: Mon–Fri: 8:00 AM–6:00 PM | Sat: 9:00 AM–3:00 PM | Closed Sun