Refund and Returns Policy

You have 30 days from the delivery date to request a return. Start it by emailing [email protected] with your order number and what you would like to do.

• Unused and in re-sellable condition, with any tags, caps, seals or hardware still attached.
• In the original packaging where the packaging is part of the product’s protection.
• Complete — every part of the pack included, as it arrived.

• Anything that has been used, opened past a seal, or altered from the way it arrived.
• Part-used packs: a pack has to come back complete to go back on the shelf.
• Anything cut, mixed or made up to your own specification.
• Gift cards and clearance items marked final sale on the product page.

• Our mistake — wrong item, missing part, damaged in transit, or a fault: we email a prepaid label and it costs you nothing.
• Change of mind — wrong choice, no longer needed, ordered twice: you cover return postage, and the original shipping charge is not refunded.

Once the return is checked in, the refund is issued to the original payment method within 5–7 business days. How quickly it appears on a statement is up to your bank or card issuer, usually another one to five days. We email you the moment the refund is sent.

The fastest exchange is a return plus a new order: place the replacement order whenever you like and we refund the returned item as soon as it reaches us. That way nothing waits on stock we cannot promise.

A manufacturing fault is covered for as long as the maker covers it, which can be longer than the return window. Send us photographs and the order number and we will arrange a repair, replacement or refund — whichever the manufacturer’s terms allow.

Boston Upholstery Design Inc
99 Bussey St, Dedham, MA 02026, United States
Phone: (617) 818-1510
Email: [email protected]
Hours: Open Mon–Fri: 8:00 AM–6:00 PM | Sat: 9:00 AM–3:00 PM | Closed Sun

Please wait for a return confirmation email before shipping anything back, so we can match your parcel to your order.