Cancellation Policy
We would rather cancel an order than ship something you no longer want.
Before dispatch
Email [email protected] with your order number, or call (617) 818-1510 during shop hours. If the order has not been picked, we cancel it and refund in full — normally the same business day, always within 5–7 business days.
Practically, that means within about 12 hours of ordering on a business day. We will always try beyond that; we just cannot promise it.
After dispatch
Once a tracking number exists the parcel is with the carrier and cannot be recalled. Refuse the delivery or accept it and start a return under the Refund and Returns Policy. A refused parcel is refunded when it gets back to us, less the outbound shipping charge if the order shipped at a paid rate.
Partial cancellation
You can drop one line from a multi-item order as long as it has not been packed. If removing it takes the order under the free-shipping threshold, we will tell you what the revised total looks like before we change anything.
When we cancel
We cancel an order and refund in full if stock turns out to be unavailable, if a price was listed in error, or if a fraud check fails. You will hear from a person, by email, with the reason. We never substitute a different product without asking.
Subscriptions and back-orders
This shop sells one-off orders only — there is nothing to unsubscribe from and no recurring charge. Any item shown as back-ordered can be cancelled at any time before it ships.
Contact
Boston Upholstery Design Inc
99 Bussey St, Dedham, MA 02026, United States
Phone: (617) 818-1510
Email: [email protected]
Hours: Open Mon–Fri: 8:00 AM–6:00 PM | Sat: 9:00 AM–3:00 PM | Closed Sun